Messe Düsseldorf has worked out a Hygiene and Infection Protection Concept based on the current COVID-19 Protection Ordinance of the federal state of NRW with a view to above all ensuring observance of amongst others the required health precautions, hygiene measures and distancing rules at all forthcoming events at the homebase Düsseldorf. This includes both measures for headcount and space management as well as hygiene, technical and organisational measures provided by the federal state government for holding congresses and trade fairs.
How do I inform myself about the current entry regulations?
We would be happy to assist you in your further trade fair preparations. Please do not hesitate to contact us at any time: +49 211 4560-400, firstname.lastname@example.org
What prevention measures does Messe Düsseldorf plan for the postponed trade fairs and the other planned events?
Messe Düsseldorf has worked out a Hygiene and Infection Protection Concept based on the current COVID-19 Protection Ordinance of the federal state of NRW with a view to above all ensuring observance of amongst others the required health precautions, hygiene measures and distancing rules at all forthcoming events at the homebase Düsseldorf. This includes both measures for headcount and space management as well as hygiene, technical and organisational measures provided by the federal state government for holding congresses and trade fairs. For more detailed information refer to your Factsheet.
What does your Hygiene and Infection Protection Concept look like at your events abroad? / Why does the Hygiene and Infection Protection Concept only apply to the events at the homebase Düsseldorf?
The hygiene and infection protection standards at our international events are governed by the relevant requirements of the competent local authorities.
Do trade show attendees need to be vaccinated, recovered or tested when en-tering the trade show grounds or event?
All trade fair participants must prove at daily checks that they have tested negative for Covid-19 or have been immunised (recovered, vaccinated) beforehand. Otherwise they will not be admitted.
How exactly must the proof of negative testing, vaccination or recovery be ob-tained?
In addition to an identification document, a certificate from the respective test provider confirming a negative test or official proof of complete vaccination or recovery must be shown at the entrance:
Tested: Negative Corona test result (PCR or rapid test) from an official testing centre, which is not older than 48 hours. Self-tests brought along will not be accepted.
Vaccinated: Proof of vaccination or vaccination certificate. Vaccination must have been completed for more than 14 days.
Recovered: Positive PCR test result. Testing must have taken place between 28 days and 6 months ago.
Proof of vaccination or testing must be carried as digital proof (Corona warning app or CovPass app) or as a printout with QR code.
Which vaccines are accepted?
For the vaccination certificates, all Corona vaccines approved in the EU are accepted. These are currently the vaccines of the manufacturers BioNTech/Pfizer, Moderna, AstraZeneca and Janssen Pharmaceutica NV. Unfortunately, other vaccines cannot be accepted. In such cases, a negative corona test result (PCR or rapid test) from an official testing centre that is not older than 48 hours is required. Self-tests brought along will not be accepted.
Which vaccination certificates are accepted?
The proof of vaccination must be carried as digital proof (Corona warning app or CovPass app) or as a printout with QR code. The international vaccination certificate in accordance with the requirements of the World Health Organisation (WHO) is also accepted.
Non-European vaccination certificates without QR code are also accepted, provided that vaccines approved in the EU were used.
All certificates are accepted in German. If the certificates are written in another national language, English must be stated as the second language.
As a foreign exhibitor, may I test my employees myself at the stand and issue certificates if I have authorisation to do so in the country where my company is based?
As a company, you must notify the authorities that you wish to offer your employees free employee testing in accordance with the regulations of the Corona Testing and Quarantine Ordinance and issue a test certificate. This is possible via the following website (currently only in German): https://www.mags.nrw/coronavirus-beschaeftigtentestung-anzeige. Please enter the Düsseldorf Health Department as the addressee.
If your company's address abroad is not accepted or you are not granted permission for other reasons, you may not test your employees locally yourself and issue certificates.
In this case, there will be an official test centre on the Düsseldorf exhibition grounds with which you can conclude a contract for the testing of your employees for the duration of the fair. Please contact the operator of the test centre directly:
From what age is a proof (vaccinated, recovered or tested) necessary? Does it apply to children?
For visitors from Germany: Children under 6 years of age do not need proof. The same applies to children and adolescents under 16 years of age, as they are considered schoolchildren due to their age and are therefore considered to have tested negative by the tests at schools. For children over 16 years of age, the following applies: With a certificate from the school (student ID, etc.), they are considered to have tested negative. Without this certificate, young people aged 16 and over need a proof (vaccinated, recovered, tested).
For visitors from abroad: Children under 6 do not need a certificate. The exemption from compulsory testing for pupils from Germany is based on recurrent testing in schools. This is very different internationally and cannot be adopted. Therefore children over 6 years of age living abroad need a proof if vaccinated, recovered or tested.
Where can I get tested? For exhibitors: Where can I have my staff tested?
VISITORS: There will be an official test centre at the Düsseldorf fairgrounds, which will also offer the so-called free citizen test for citizens of the Federal Republic of Germany. Please note that we expect a high occupancy rate at the time of the fair, combined with long waiting times. In order to avoid these and to guarantee you as much time as possible at the respective trade fair, we STRONGLY recommend that you take advantage of the numerous free test opportunities at your place of residence or in the city of Düsseldorf before travelling: https://corona.duesseldorf.de/schnelltest#
EXHIBITORS: For exhibitors and their staff we offer test centres at Entrance South (CCD Congress Center Düsseldorf) and Entrance North, where tests can be carried out (subject to a fee). To reserve test slots for your staff, please contact the operator in advance of the event (see also: "Corona quick test for exhibitors and external service providers at the exhibition grounds").
Please note that we anticipate a high level of utilisation during the trade fair, combined with long waiting times. We therefore STRONGLY recommend using e.g. test centres in the immediate vicinity of the respective accommodation.
Corona quick test for exhibitors and external service providers at the exhibition grounds
Testing as a package - booking before the event For a better running of the event incl. set-up and dismantling time, you can purchase tests as a package for your staff and service providers in advance of the event. The number of tests can be booked individually according to your needs. The smallest unit includes 10 tests.
Where are the test centres located? North Entrance + South Entrance (CCD Süd) during the fair
Pre-registration online During the booking process, you will automatically get a registration link which you can forward to your staff. This allows your staff/guests to easily register online and be tested quickly (at the counter for registered customers).
Test results only digitally You need internet-enabled smartphones or tablets for legitimation and result transmission. The result will be sent via e-mail to the e-mail address you entered during registration. You should therefore be able to access this mail account (private or business) from your mobile phone or tablet.
Arrange payment in good time Your company will only be activated in the Test Centre after payment has been received, so that your employees can only be tested afterwards. After registration, each employee receives an individual QR code by email – to use for scanning in the test centre.
How do I get a business account to order testing? To register your business account, use the following link in the first step: https://qrder.de/messe_2021/business-register.php. Next, fill out the registration form and provide it with a password of your choice. You will then be redirected to a login page.
After logging in with your access data, click on the button "Purchase" and "Buy tests for your company". Now you can enter the number of employees and book individual (at least 10) packages. The payment process is then initiated (credit card/Paypal) and you can book your package.
After registering your business account, a token is generated when you select the "Purchase" button, which you forward to the employees together with the registration link. This token is needed to verify your employees during registration. We would like to point out that this token should be treated confidentially and not be passed on to third parties.
After completing the payment process, your company will appear in the drop-down menu of the registration form for your employees. After your quota has been used up, your company will no longer appear and your employees will not be able to be tested. In this case, book another package. We recommend that you plan sufficiently. If you have used more tests than planned, an invoice will be issued.
Individual appointments between exhibitor and test centre can be arranged by e-mail or by telephone with the provider.
Contact tracing is no longer necessary according to the current Corona Protection Ordinance NRW.
Is wearing face masks mandatory at the Exhibition Centre?
Yes, wearing face masks is mandatory pursuant to the COVID-19 Protection Ordinance at the following places:
At trade fairs and congresses inside the rooms
In closed rooms of food service establishments unless seated
In queues in front of the aforementioned establishments
The Covid-19 Protection Ordinance NRW prescribes the wearing of medical masks. Higher-quality masks (KN95, FFP2) may be used as an alternative. Visors or masks with exhalation valves may not be used.
Masks will be handed out by service staff upon demand at the entrances and at the premises.
What should I consider for my journey by public transport?
As usual, Messe Düsseldorf is in close contact with the city's public transport operators in order to adjust the frequency of buses and trains to the times of the trade fair. The intervals are significantly higher than in regular operation. The transport companies themselves have developed hygiene and infection protection concepts based on the current COVID-19 Protection Ordinance in order to transport their passengers safely.
Some details about the concepts:
The cleaning frequency of all public transport facilities was increased, especially in the contact areas.
In the subway area, dispensers for disinfectants are installed at most stations.
Masks are mandatory in all stations, stops and in the vehicles themselves.
At present, the capacity utilization of the Düsseldorf railroads is about 40%. Despite the limited number of visitors, the highest train frequency is planned for trade fairs. Therefore, the lines will be utilized to a maximum of 50% of capacity.
Can I also use Messe Düsseldorf's communication materials on hygiene and in-fection protection standards for my communication/stand design etc.?
We would be happy to provide you with the communication materials of our #PROTaction campaign to make all visitors and guests uniformly aware of our hygiene and infection protection standards. You can download the texts and graphics here.
Stand planning/stand construction
How many persons are allowed at my stand?
Messe Düsseldorf does not specify any maximum number of persons for stands. The decisive factor is that the persons present must be able to maintain a minimum distance of 1.5 metres between them. In addition, hygiene distances may be reduced by means of partitions such as transparent partitions or walls.
What is to be taken into account for the stands during the term?
Exhibitors are responsible for ensuring that all hygiene and infection prevention standards are implemented at their stands and that all visitors and staff maintain a minimum distance of 1.5 metres between each other. In addition, they must provide visitors with hand disinfectants and, if necessary, mouth-nose protection masks.
What needs to be considered for stands and/or for stand planning?
Messe Düsseldorf does not specify any maximum number of persons for stands. The decisive factor is that the persons present must be able to maintain a minimum distance of 1.5 metres between them. This must be taken into account in the planning of stand design, zoning and the positioning of exhibits and presentation areas (e.g. LED walls). It is important that sufficiently dimensioned recreational or visiting areas are planned; seating areas and meeting rooms should be spacious. If the minimum distance cannot be maintained at certain points, hygiene barriers must be installed there. For reception counters and exhibit presentations, the minimum distance to hall aisles must be observed. Reception counters should be at least 1.5 metres indented.
If the conditions of participation of the respective trade fairs permit multi-storey stands, the following rules apply:
Multi-storey stands should provide wide stairways or stairs with one-way traffic. In addition, enclosed conference rooms or basements of multi-storey stand structures may only be erected and operated when open, or must comply with the separate conditions of Messe Düsseldorf's hygiene and infection protection concept (Item 3.6). Rooms that are only used by a small number of persons for short periods of time, with a maximum of one person staying at the same time, e.g. storage rooms, technical rooms, cloakrooms not manned by personnel, rooms with lockers, are not subject to these conditions and are excluded from them.
Doors, windows and roof hatches of accessible exhibits must be permanently open.
As a general rule, smooth wipeable surfaces should be preferred to facilitate regular cleaning.
Catering areas and kitchens are to be planned in accordance with the applicable COVID-19 Protection Ordinance of the State of NRW for the catering trade. A hygiene concept must be submitted by the stand operator to the public order authority (Ordnungsamt/Health Office) on request.
What needs to be taken into account for stand construction?
Stand construction is governed by the “SARS-CoV-2-Arbeitsschutzstandard” H&S standard by the Federal Ministry for Labour and Social Affairs. A hygiene concept must have been submitted for stand construction and dismantling and all members of staff must have been briefed about the content of the “SARS-CoV-2” standard. The trades should work consecutively – in their own time slot – to avoid contact. There is a general obligation to wear masks during the running time, during assembly and disassembly, whenever the minimum distance of 1.5 metres cannot be maintained. The respective employer must provide sufficient disinfectant and protective gloves for all employees.
I cannot implement my stand in the form planned so far. What can I do?
The current situation requires a rethink on all levels. Our hygiene and infection protection standards are based on the current COVID-19 Protection Ordinance of the State of NRW and offer the best possible protection for exhibitors, visitors, partners and employees. If your original stand planning contradicts the hygiene and infection protection concept in certain points, this requires an individual consideration. We will be happy to assist you with any queries you may have in order to ensure a successful participation in the fair. Please contact us at email@example.com.
Since meeting rooms or basements in multi-storey stands are only permitted to a limited extent or in open design, I cannot realise my stand in the form planned so far. What can I do?
The current situation requires a rethink on all levels. Our hygiene and infection protection standards are based on the current COVID-19 Protection Ordinance of the State of NRW and offer the best possible protection for exhibitors, visitors, partners and employees. Ventilation is a central aspect of this.
Enclosed conference rooms or basements of multi-storey stand structures may only be erected and operated when open, or must comply with the separate conditions of Messe Düsseldorf's hygiene and infection protection concept (Item 3.6). Rooms that are only used by a small number of persons for short periods of time, with a maximum of one person staying at the same time, e.g. storage rooms, technical rooms, cloakrooms not manned by personnel, rooms with lockers, are not subject to these conditions and are excluded from them.
Doors, windows and roof hatches of accessible exhibits must be permanently open.
It is essential that premises (e.g. through an opening) are included in the ventilation of the halls. This must be taken into account in stand planning and construction. We will be happy to assist you with any queries you may have in order to ensure successful participation in the trade fair. Please contact firstname.lastname@example.org for this purpose.
If required, you can purchase air purifiers from OOS.
Is catering at stands allowed?
Yes, operators of restaurants and catering services must draw up their own hygiene and infection control concept for their business based on the Corona Protection Ordinance and its annexes. They are responsible for its content and ensure its implementation on their own responsibility.
How is sufficient hygiene ensured for catering?
Chairs will be required for all guests if beverages are to be served while in conversation. We recommend limiting the number per table to a maximum of ten seats; the same applies to benches. A minimum distance of 1.5 metres shall be maintained from the chairs of neighbouring tables, from staff working areas or waiting areas (measured from the backrest). In front of the counter, seating is only permissible with additional barriers (such as transparent partitions like in retail).
At the table, guests may remove their mouth-to-nose masks only during catering. Prior to being served guests must be able to wash and/or upon demand sanitize their hands. Furthermore, they will have to disclose their contact data as well as the length of their stay.
Preferably, individually packaged food should be offered, which does not need to be prepared further by the exhibitor, but only opened and eaten by the customer.
Objects of utility such as sugar dispensers or tooth picks shall not be openly placed on tables; self-service buffets are not permissible.
After each use all contact surfaces such as worktops, upholstery, chairs and tables must be cleaned with a degreasing household detergent. Table cloths and napkins shall be exchanged for each new guest. These have to be washed at a minimum of 60°C prior to renewed use. Crockery and glasses should also be cleaned at 60°C in a dish-washer if possible.
Employees shall wash and/or sanitize their hands after each customer contact – at least every half hour. To this end sufficient hand sanitizer, liquid soap and disposable towels will have to be available.
Can touchscreens be used on the stand?
Yes, they can be cleaned regularly at short intervals with a fat-dissolving household cleaner. Please make sure in advance that the surfaces are compatible with the cleaning agent to be used by referring to the device descriptions.
What should be considered when distributing brochures or give-aways?
When distributing materials, we recommend wearing gloves. However, this is not a regulation. Messe Düsseldorf will do so for its own interests.
A product that has been handled once must not be put back or returned uncleaned. Appropriate disposal facilities must be provided. Products that can be hygienically reprocessed may be distributed again afterwards.
Can disinfectants be ordered from Messe Düsseldorf?
Yes, if required, disinfectant can be obtained from the OOS or the Zirener exhibition shop.
What must exhibitors observe when handling disinfectants?
The disinfectant remains in the containers marked by the manufacturer. No decanting of flammable liquids is permitted on the exhibition grounds.
The storage quantity for flammable liquids is limited to 0.5 l / sqm stand space. During Corona, we assume that appropriate liquids will be available at all stands and refrain from further notification/display. The effectiveness of the disinfectant is stated by the manufacturer (at least limited virucidal).
Is there a prescribed number of disinfection facilities on the stands?
No, the number of disinfection facilities on the stands is the responsibility of the respective exhibitor.
Will there be stand parties/exhibitor parties?
No, there is a general ban on stand parties and exhibitor parties on the premises.
Who assumes responsibility for meeting the Hygiene and Infection Protection Standards at the stands?
Compliance with the measures on the premises will be monitored by Messe Düsseldorf. At the exhibition stands the exhibitors themselves take responsibility for implementation. Messe Düsseldorf provides support for enforcement.
How are the conferences/workshops/forums planned? / What impact do the hygiene and infection control standards have on the confer-ences/workshops/forums?
Live program points will have seats for all participants where face masks may not be removed. For open events without previously registered participants, there will be a distance of at least 1.5 metres between all seats. If it is an exclusive event with a previously fixed group of people (guest list), the distance may be less. In this case, all participants must be registered, a seating plan drawn up and kept for four weeks. The seating plan must record which person has sat where.